Service productivity gains through information and communication technology applications: a service marketing approach
نویسندگان
چکیده
منابع مشابه
information technology in service organizations
in this paper an attempt has been made to show how information technology (it) is used as a strategic tool to meet competitive advantages and how it is rapidly becoming a necessary ingredient for achieving quality within the service industry. an in-depth review of information requirements for service sectors has been made and the possible relationships between it and typology of service organiz...
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Background: The development of information and communication technology in various sectors of electronic economy, such as electronic marketing, has led to significant changes in attitudes and methods of service delivery that needs to address ethical issues in order to expand it; Therefore, the purpose of the research is to investigate the relationship between work ethics and Information and...
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The PLASTIC project adopts and revisits serviceoriented computing for Beyond 3 Generation (B3G) networks, in particular aiming at assisting the development of services targeted at mobile devices. Specifically, PLASTIC introduces the PLASTIC platform to enable robust distributed lightweight services in B3G networking environments through: • A development environment for the thorough development ...
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ژورنال
عنوان ژورنال: International Journal of Knowledge Management Studies
سال: 2008
ISSN: 1743-8268,1743-8276
DOI: 10.1504/ijkms.2008.016440